This Quickstart guide provides information about the iland deployment process of Secure Cloud (IaaS). Please review this article and the sub-articles to get familiar with how your Secure Cloud environment will be deployed and prepared for use.
1. The setup of your iland Secure Cloud, begins with your iland Project Manager (PM) reviewing the signed work order, as well as any relevant design documentation (Statement of Work, network diagram, architecture topology, etc.)
2. The iland team will start working on the deployment.
Optionally, depending on scope and complexity, the iland PM will reach out to seek more information or schedule a kickoff call to cover technical aspects and planning.
The deployment of the iland Secure Cloud typically consists of the following:
This step takes 2-3 business days on average. The deployed items may vary depending on your contract, agreed architecture and scope.
Upon completion of this step, the iland project manager sends a handoff letter summarizing the deployment.
The iland Secure Cloud is powered by numerous technologies which are integrated into a single interface for you to work from - the iland secure cloud console.
The on-boarding process is aimed at familiarizing you with the functionality and features on the iland secure cloud console and thus allowing you to start building your applications on top of the iland cloud infrastructure as quickly and efficiently as possible.
The following steps and instructions cover the typical use case and steps undertaken by most customers when getting started. The steps may vary if you have a specific use case or bespoke contract.
Optionally, we offer an on-boarding screenshare session (normally scheduled within 2 weeks of deployment for a duration of up to an hour) to walk you through the iland secure cloud console as necessary.
If you need more information or you want to speak to an iland engineer, please do not hesitate to get in touch with the iland project manager. We will get back to you as soon as we can and can coordinate an on-boarding session to cover any areas of interest.
Technical assistance from our 24x7 support team is available. There are several ways to log a ticket with our support team - via the iland console, chat or regional phone number. For more information, visit https://www.iland.com/support/. In addition, please consider signing up for the iland status page to get any notifications on upcoming maintenance and other critical information about your service - https://status.ilandcloud.com/.