The iland Secure Cloud was designed with manageability and usability as primary goals. So, we built our own industry-leading management console. The Console delivers unsurpassed transparency, predictable costs, and easy access to our cloud capabilities. Managing your Cloud environment has never been easier, as the Console takes a holistic approach to gathering together controls to manage all of your iland products and services in one place including access to iland Secure CloudSM, iland Secure DRaaSSM with Zerto and iland Veeam Secure Cloud BackupSM and iland Secure Object Storage environments.
This guide will provide you with information and walkthroughs on all of the integrated services, tolls, and features available through the Console UI.
The URL to login to the Console is: http://console.ilandcloud.com/
If you experience issues logging in, there a few quick things you can check to verify that there are no conflicts on your end:
If you are still experiencing issues logging in, please contact our support team via the live chat available on the login screen, or https://www.iland.com/support/, they will be more than willing to help.
Located on the left side of the console you will find the following:
The Navigation menu in iland's Console is a simple and quick way to move between the various levels of your environment. It allows you to easily move through your environment within a single physical Datacenter Location, as well as quickly move between physical locations if you have purchased more than one environment.
* Note that this menu will only display items to which you have been granted access.
Top Navigation Menu
From the top of the Navigation menu you can access the Company dashboard, User Management (IAM), Support Requests, Your subscribed Cloud services (IaaS, DRaaS, BaaS, and Object Storage), Documentation (Success Center), and Feedback (UserVoice).
Feedback, Suggestions, and Bug Reporting
Please remember that you can provide feedback, or report errors, directly to our Product team via the feedback link here. Let us know what features you would like to see included, and get feedback from the Product team as your feedback is addressed and included in a future release.
This menu also allows you to search for entities by name that exist within your current location.
We built this console to provide unprecedented transparency and control for your company's cloud. With that, however, comes a surplus of information and configuration options, alerts, charts, graphs, and reports that can very easily overwhelm you if you try to take them all in at once.
To help with this, we've created a brief overview of what can be found within each specific Console integrated iland Product. For a more detailed walkthrough of these dashboards and navigation go here:
There are a few different resources to aid you in using the Console including realtime chat, in-line help, technical support requests, and this Success Center site. Here is a brief explanation of how to use each one of these tools.
Console Live Chat Support
iland customers can engage with iland support in real-time as you work within the Secure Cloud console. Using the icon on the bottom right corner of the console screen pop-up the chat window and begin chatting directly with an iland technical support team agent.
iland support agents should be available during normal business hours for US and UK timezones. Outside of those timezones chat agents may be unavailable. You can still send an offline message to iland using the chat window, and it will get sent to the support team. Someone from support will respond once the message is received. In case of emergency it is best to call iland support using the contact information here.
Console Support Form
Another way to submit a support request or feedback is still available using the console support form. You can get to this form by clicking on you console user icon at the top right corner of the screen and select the "Support" option in the menu. Select "Create New Ticket" from the actions menu in the top right of the view.